Returns & Refund Policy
We want you to love your ornament. Because every piece is made to order, here is exactly how returns and replacements work.
Made-to-order & personalized items
Each ornament is custom made — and personalized ornaments are engraved or printed with your exact details — so we cannot accept returns for buyer’s remorse or a personalization typo. Please double-check spelling, dates, and options before ordering. Your satisfaction is still fully guaranteed against defects:
- If your ornament arrives damaged, defective, misprinted, or you receive the wrong item, contact us within 30 days of delivery.
- Include your order number and clear photos of the issue.
- We will arrange a free replacement or a full refund — no need to ship the item back in most cases.
Damaged in transit
Ornaments are fragile and we pack them carefully, but accidents happen in shipping. If your piece arrives broken, send us a photo within 30 days and we’ll send a free replacement right away.
Cancellations & changes
Need to change or cancel an order? Contact us within 24 hours of ordering and we’ll do our best before production begins. Once a personalized item enters production it cannot be changed.
How to reach us
Email [email protected] with your order number. We reply within 1–2 business days.